1. Use of Service
You must be at least 18 years old and legally eligible to rent or drive a vehicle. You agree to provide accurate information, keep your account secure, and are responsible for all activity on your account.2. Registration & Verification
Customers: Must provide valid identification (Omani driving licence, residence card, or passport). Verification is performed using Google Vision AI.
Agencies/Owners: Must provide a valid commercial registration certificate, validated via OCR.
Providing false or fraudulent documents may result in account suspension.3. Bookings
- Bookings depend on vehicle availability and agency approval.
- All booking contracts must be signed digitally via DocuSign before vehicle handover.
- No payments are processed via Rakib at this time; any payment arrangements are strictly between the customer and the agency.
4. Digital Contracts & Responsibilities
- All bookings are covered by a digital rental contract signed via DocuSign. Digital signatures are legally binding under applicable e-signature laws.
- You must comply with all applicable traffic laws and rental policies, are responsible for the vehicle during your booking, and must return it in the agreed condition, time, and place.
- You may not use Rakib for unlawful purposes, provide false documents, misrepresent identity, tamper with the Service, or attempt unauthorized access.
5. Governing Law, IP & Liability
- Governing Law: These Terms are governed by the laws of Sultanate of Oman. Disputes will be resolved in the courts of Sultanate of Oman.
- Intellectual Property: All content, branding, code, and trademarks on Rakib are owned by SoftWave Solutions Trade and Services LLC or licensors.
- Disclaimer & Limitation of Liability: Rakib provides a platform to connect customers with rental agencies/owners and does not own or operate vehicles. Rakib is not liable for damages, losses, or disputes arising from rentals or use of the Service.
- Indemnification: You agree to indemnify Rakib and its affiliates from any claims or damages resulting from your use of the Service, violation of these Terms, or infringement of third-party rights.
6. Termination & Changes
We may suspend or terminate your account for violating these Terms. We may update these Terms at any time. Continued use after changes means acceptance.
Terms of Service
Effective Date: August 2025
These Terms & Conditions (“Terms”) govern your use of Rakib’s website and mobile application (“Service”). By using Rakib, you agree to these Terms. If you do not agree, do not use the Service.
Legal Inquiries
Our legal team is available Monday–Friday, 9AM–5PM Gulf Standard Time.
SoftWave Solutions Trade and Services LLC | CR No: 1509828 | JGC2+C7J, Muscat, Sultanate Of Oman
Rakib provides a platform connecting customers with rental agencies across the GCC. For questions, see our Contact page.