Privacy Policy
Last Updated: August 2025
Welcome to Rakib (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy describes how we collect, use, and safeguard your information when you use our website and mobile application (“Service”). By using Rakib, you agree to this policy.
1. Information We Collect
a. Information You Provide
- Account Registration: Name, email, phone number, password.
- Profile Details: Driving licence, residence card, passport (OCR/AI), profile photo, company logo.
- Booking Info: Vehicle preferences, delivery/return locations, booking dates.
- Digital Contract: Signature collected via DocuSign.
- Support: Messages or communications with Rakib.
b. Information Collected Automatically
- Usage Data: Device info, app version, IP address, log data, access times.
- Cookies/Tracking: For analytics, authentication, and optimization.
c. Information from Third Parties
- Document Verification: We use Google Vision AI to extract and verify information from Omani driving licences, residence cards, and passports.
- Digital Signatures: We use DocuSign to securely collect legally binding digital signatures for contracts.
2. How We Use Your Information
- To operate and maintain Rakib’s platform and app.
- To process registrations, bookings, and digital contracts.
- To verify your identity and documents using Google Vision AI.
- To enable digital signing of rental contracts via DocuSign.
- To provide customer support and communicate updates.
- To analyze and improve our Service, prevent fraud, and enhance security.
- To comply with legal and regulatory obligations.
3. How We Share Your Information
- With Rental Agencies/Owners: Relevant info is shared for bookings.
- With Customers: Vehicle and company details are shared as needed.
- With Service Providers: DocuSign (digital signatures) and Google Vision AI (document verification).
- Legal/Regulatory: When required by law.
- Business Transfers: If part of a merger or acquisition.
4. Data Security
We use industry-standard security measures (SSL, encryption, access controls) to protect your data. No method is 100% secure. Protect your account credentials.5. International Transfers
Your data may be stored and processed in countries outside your own.6. Your Rights
Depending on your jurisdiction, you may have the right to access, update, or delete your personal data. Contact us at [email protected] for requests.7. Children’s Privacy
Rakib is not for children under 18. We do not knowingly collect data from minors.8. Android Permissions
Rakib requests the following permissions in its Android app:- INTERNET: To connect to our servers and online services.
- ACCESS_NETWORK_STATE: To monitor network connectivity.
- VIBRATE: To provide haptic feedback.
- ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION: For location-based vehicle search and delivery.
- POST_NOTIFICATIONS: To send you important app notifications.
9. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted with a new effective date.
10. Contact Us
For any privacy questions, email: [email protected]
Company: SoftWave Solutions Trade and Services LLC, JGC2+C7J, Muscat, Sultanate Of Oman
Data Protection Inquiry
For privacy requests, please contact us by email.
Company: SoftWave Solutions Trade and Services LLC | Address: JGC2+C7J, Muscat, Sultanate Of Oman